HUMAN RESOURCE STRATEGY AND SERVICE DELIVERY IN THE COUNTY GOVERNMENT OF HOMABAY, KENYA
Abstract
Every organization needs standard strategies to provide better or improved services to the stakeholders. Most of governmental organizations are meant to be socially stable in providing quality services to each and every person associated to such organizations. However, there has been instances of unsatisfactory service delivery and implementation of various programs at the devolved government units which have been linked to strategy implementation problems. Devolved governments have experienced unprecedented change and at the same time faced with many challenges in service delivery and development. The study is anchored on; Resource Based View theory, Stakeholder theory, Schumpeterian Theory and Institutional theory. The objective of the study was to determine the effect of human resource practices on strategy implementation of service delivery in the county government of Homabay, Kenya. The research adopted a descriptive research design. The target population constituted 116 respondents. Stratified sampling technique was employed and the sample size of 90 was realized. The study used a questionnaire as an instrument of data collection. The Pilot study was conducted on employees of county government of Kisumu. Further, regression equation model was developed to test the relationships between the variables. ANOVA was performed to analyze the effects of various relationships at the variables level as well at item level. The findings indicated Human Resources practices had more effect on the service delivery of the county government of Homabay; Kenya. The study recommends for the organizations to embrace to human resources practices for improved services deliverance.
Key words: Human Resources Practices, Strategic Implementation, Service Delivery
CITATION: Jobando, C. O., & Odollo, L. (2024). Human resource strategy and service delivery in the county government of Homabay, Kenya. The Strategic Journal of Business & Change Management, 11 (4), 385 – 396. http://dx.doi.Org/10.61426/Sjbcm.v11i4.3090
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DOI: http://dx.doi.org/10.61426/sjbcm.v11i4.3090
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