BRIDGING THE DIGITAL DIVIDE: THE IMPACT OF VIRTUAL SPACE INITIATIVES IN ENHANCING ORGANIZATIONAL PERFORMANCE OF CORRECTIONAL SERVICES IN MURANG'A COUNTY, KENYA
Abstract
Today, organizations increasingly leverage virtual space initiatives to enhance employee motivation, customer satisfaction, and overall performance. However, many organizations are still not functioning at their full potential. The study determined the effect of the application of virtual space initiatives on organizational performance of correctional services in Murang'a County and investigated the efficacy of virtual space initiatives on the organizational performance of correctional services in Murang'a County. The diffusion of innovations theory guided the study. The study utilized a descriptive survey design to explore the phenomenon through descriptive and inferential analysis. The study's target population was 561 correctional officers in Murang'a County. The study sample size was 233, established using the Yamane Taro (1970) size estimation formula. The study's primary tools for data collection were questionnaires for quantitative data. The study employed SPSS version 25 in data analysis. The descriptive statistics were computed using frequency, percentage, mean, and standard deviation. In addition, the study established the relationship between virtual space initiatives and the organizational performance of correctional services in Murang'a County using Pearson correlation and a linear regression model.
Keywords: Virtual Space Initiatives, Organizational Performance, Correctional Services.
CITATION: Nteere, S. N., & Osieko, M. (2024). Bridging the digital divide: the impact of virtual space initiatives in enhancing organizational performance of correctional services in Murang'a County, Kenya. The Strategic Journal of Business & Change Management, 11 (4), 709 – 721. http://dx.doi.Org/10.61426/Sjbcm.v11i4.3094
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DOI: http://dx.doi.org/10.61426/sjbcm.v11i4.3094
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