ALTERNATIVE DISPUTE RESOLUTION MECHANISMS AND CRISIS MANAGEMENT AMONG SELECTED PUBLIC UNIVERSITIES IN KENYA
Abstract
This study assessed the influence of four conflict management mechanisms on crisis management: negotiation, mediation, collaboration, and conciliation. The specific objectives of the study were to establish the roles of mediation, negotiation, arbitration and conciliation on crisis management in the selected public universities in Kenya. This study employed a descriptive research design. The study unit of observation was deans and departmental heads from the selected universities. The unit of analysis was 800 employees. The study focused on specific public universities namely Kisii University, Rongo University and Jaramogi Oginga Odinga University. The study sample size was 80 employees which was thirty percent of the target population. The data for this study was gathered via a standardized questionnaire. The results showed a positive correlation with mediation and crisis management supported which was statistically significant. The study indicated that there was a positive correlation between negotiation and crisis management at a Pearson correlation coefficient which was statistically significant. The findings revealed that arbitration had a positive correlation which was statistically significant. Finally conciliation had a positive correlation with crisis management with correlation which was statistically significant. Governments and education policymakers ought to establish methods for peace and conflict resolution. This will promote the integration of civility within the educational framework and improve the resolution of future conflicts. The University Administration must expeditiously establish Alternative Dispute Resolution Committees and Centers across all institutions in Kenya, distributed among faculties in a decentralized manner. Consequently, all classifications of conflict matters are addressed at this level. Regular seminars, training sessions, and workshops are held for all categories of academic workers on alternative dispute resolution methods among staff. This will reduce the occurrence of many types of conflicts within the organization. It will provide employees and management with the necessary information to resolve issues within the system. The University Academic Staff Union and Senate committees have the jurisdiction to resolve any disputes concerning their staff before legal action is taken against any University employee.
Key words: Crisis Management, Negotiation, Mediation, Collaboration, Conciliation
CITATION: Getanda, M. N., Miroga, J., & Juma, D. (2024). Alternative dispute resolution mechanisms and crisis management among selected public universities in Kenya. The Strategic Journal of Business & Change Management, 11 (4), 564 – 577. http://dx.doi.Org/10.61426/Sjbcm.v11i4.3105
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DOI: http://dx.doi.org/10.61426/sjbcm.v11i4.3105
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