INFLUENCE OF MOTIVATION ON EMPLOYEE PRODUCTIVITY IN THE BANKING SECTOR IN KENYA: A CASE OF COOPERATIVE BANK HEADQUARTERS
Abstract
Motivation is an important component in the productivity of employees in any organization because it is iterative process which influences the needs of an individual that energize, direct and maintain the behavior of individuals. It is an effort that directs an individual towards the attainment of an objective. In Kenya, productivity in the Banking Sector demands that the institutions should have effective systems in place to offset unpredictable events that can maintain their operations and reduce the risk implicated through development. The objective of the study was to determine the influence of motivation on employee productivity in the Banking Sector in Kenya. Descriptive research design was used in the study and the target population was 300 employees working in the Cooperative Bank Headquarter. Stratified sampling was used to come up with a sample size of one hundred and thirty five (135) respondents. A questionnaire was used as the main tool to collect primary data. Secondary data was obtained from documentaries and published reports available. The primary data collected was analyzed through the use of descriptive statistics where the Statistical Package for the Social Sciences (SPSS) was used as the aid tool. Frequency tables, percentages, means and standard deviation, and graphs were used to present the analyzed data. The study found out that motivation leads to improved productivity in the Banking Sector by improving employer-employee relationship, rewards build and sustain the commitment among employees and training and development play an important role in the effectiveness of the organization and the people at work. The study concluded that motivation improves productivity. It recommended that the Banking Sector introduces a more competent strategy for rewarding their employee. Training and development should be a practice employed on all employees not just on top.
Key words: Reward, Training and Development, Employee Productivity.
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DOI: http://dx.doi.org/10.61426/sjbcm.v4i3.542
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