THE EFFECT OF WORKPLACE TRUST ON STAFF RESILIENCE TO CHANGE PROGRAMMES IN KENYA AIRWAYS

JOHN WANYONYI TOYWA

doi:10.61426/sjbcm.v1i2.68

THE EFFECT OF WORKPLACE TRUST ON STAFF RESILIENCE TO CHANGE PROGRAMMES IN KENYA AIRWAYS

JOHN WANYONYI TOYWA

Abstract

The world is becoming more turbulent at a faster pace than organizations are becoming resilient enough to handle that change. The aim of this study was to establish the effect of workplace trust on the resilience of employees to change programmes in Kenya Airways. The specific objectives were to establish effect of integrity of management team to staff resilience to change programmes in Kenya Airways and to determine effect of management reliability on staff resilience to change programmes in Kenya Airways. A sample size of 10%, of Kenya Airways non-managerial employees based at the company’s headquarters in Nairobi, Kenya, which comprised a total of 229 employees was taken. Data was collected by means of questionnaires, and analyzed by use of descriptive statistics.

Based on the study findings, it was concluded that the integrity of management team significantly influence the level of employee resilience to change. Similarly, the study revealed that management reliability influence employee resilience to change. The study recommends that organizations should nurture high levels of integrity and reliability to increase the level of staff resilience to change.

Key words: Workplace Trust, Organizational Change, Resilience to Change, Management Integrity, Management Reliability, Kenya Airways

Key words: Workplace Trust, Organizational Change, Resilience to Change, Management Integrity, Management Reliability, Kenya Airways,

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